If you try to add a new eSIM to your device and your carrier network doesn’t support it, you’ll be given an error message. There are a few reasons why this is the case:
- Some carriers have restrictions on eSIM devices and other types of software.
- Your device may be locked to your existing carrier as part of the contract you have, in which case you’d need to unlock it or get a new device.
If you’re getting an error message like this one, it is worth speaking to your network provider to see if there is anything they can do.