There are several reasons why you might be unable to scan your QR. Here’s a few things you can do to resolve the problem:
- Check to make sure that your phone is compatible with an eSIM. Some older models of mobile phones aren’t compatible.
- Check your QR code to verify it is legitimate. Look for any signs of damage or incomplete lines. If the problem persists, obtain a new code.
- Make sure that your eSIM is activated from your phone settings.
- Ensure that you scan the code in good lighting conditions - poor lighting can interfere with a clean scan.
- Move your phone closer to the QR code, and if possible, align it with the markers on the camera.
- Try and restart your phone and see if the problem corrects itself.