If you can’t connect an eSIM to your iOS device, here’s a few things you can try:
- Ensure that your device is compatible with an eSIM. Many older Apple devices are not eSIM compatible.
- Check to see if your carrier supports eSIM usage - speak to them directly if you are unsure.
- Activate the eSIM from your device settings.
- Verify your eSIM settings to ensure that they are correct and working. Speak to us if you’re not sure.
- Restart your device and see if the problem resolves itself.
- Make sure that your iOS device is updated to the latest version.
- Reset your network settings to see if this fixes the problem.